Warranty & Returns
WARRANTY CLAIM PROCESS
- Warranty Coverage: Our products have a 12-month warranty against defects from the date of purchase. Not covered: wear and tear, improper use, chemical/mechanical damage, improper fit, comfort issues, prior claims, or non-Bene Footwear purchases.
- Check for Damage: Ensure the damage is not due to wear and tear or inappropriate use, as these are not covered.
- Return to Original Distributor: If covered, return the footwear to the original distributor with your receipt. Leave the footwear with them during the warranty assessment.
- Evaluation Decision: Our team will assess the claim’s validity and either repair or replace the footwear. The final decision rests with our evaluation team.
Note: For replacements, the old boots will be kept by the distributor and not returned to the customer.
For any inquiries about our warranty or claim process, please contact us. Your satisfaction with Crispi footwear is our priority.
RETURNS & EXCHANGES
We accept returns on unused footwear within 14 days of delivery. Please keep the original packaging and contact us to arrange a return or exchange.
The customer is responsible for organising and covering the cost of return freight and may incur a standard freight charge for exchanges.
